Student Advisory Services

Facilitator: Mary Ann Seow

Thank you for nominating your interest in participating in this Special Interest Forum. This forum specifically looks at Student Advisory Services.

Retention and completion data of students as well as graduate outcomes are often used as key performance indicators of the quality of an education provider. Student Advisory services are important agents in ensuring that students receive the necessary support, guidance and assistance to achieve academic success. Student Advisory Services may be delivered in a variety of modes across the sector. The challenges for staff are many. They include meeting student and provider demands, keeping up-to-date with changing environments, budgetary constraints, and managing a work-life balance. This forum will explore two areas:

  • Staff professional needs
  • Identifying and addressing student issues

Discussion topics

  1. Managing student needs within existing resources
  2. Are we adequately preparing staff for the teaching and learning environments of the future?
  3. Sharing of innovative strategies

To assist our discussions, it would be appreciated if delegates could come to the session having read The National Code of Practice for Providers of Education and Training to Overseas Students 2018. Higher Education delegates may also wish to explore data in the QILT (Quality Indicators for Learning and Teaching) website School sector delegates may wish to refer to the National Report on Schooling in Australia 2015, on the ACARA website

We will also adhere to Chatham House rules “a rule or principle according to which information disclosed during a meeting may be reported by those present, but the source of that information may not be explicitly or implicitly identified”


  1. Welcome and introduction
  2. Appointment of Note taker
  3. Confirmation of topics to be discussed
  4. Agreement on order of topics to be discussed
  5. Discussion
  6. Recommendations for future SIF/ISANA/ANZSSA (if any)


The Australian and New Zealand Student Services Association Inc. (ANZSSA) is a professional association for people with an interest in the role of support services in post secondary education.

For more information, please visit ANZSSA website by


ISANA International Education Association is the representative body for professionals in Australia and New Zealand who work in international student services, advocacy, teaching and policy development in international education.

For more information, please visit the ISANA website at

Conference Managers

Please contact the team at Conference Design with any questions regarding the conference.