NavigateMe: A gateway to students’ greatest potential

Mr. Jeffrey Meesterman, Ms. Rita Kusevkis-Hayes, Dr. Colin Clark, Ms. Jessie Lui, Ms. Jessica Luquin,

University of New South Wales, Student Life

Online interactivity, late night accessibility and anonymity are key to encouraging students to reflect upon their academic achievements. At UNSW, NavigateMe is an online self-help tool that provides immediate and personalised information based on students’ responses. The tool refers users to university services and suggests ways in which they can change their lifestyles or personal habits to improve their university experience. NavigateMe engages students with university services, encourages them to reflect on personal goals, and assists them to achieve their greatest potential during their studies. Students use the tool for various reasons at different times throughout the academic year, and some students use the tool on a frequent basis. The tool was developed and is continually enhanced through a collaborative and iterative process in consultation with staff, students and faculties. Continual enhancements are made to assist students to improve their university experience.


Mr Jeffrey Meesterman has a bachelor’s degree in International Marketing from the University of Utrecht. He has experience in the digital space, marketing, graphic design, designing surveys and recruiting participants for focus groups,managing/supporting student groups and fostering collaboration across departments.

Ms. Rita Kusevskis-Hayes is the Senior Project Equity Manager for Student Life (DVCE) at UNSW and has previously been employed in a number of organisations, such as the NSW Department of Education, Vision Australia, University of Sydney, University of New South Wales and TAFE NSW. Her current position presents a broad range of challenges such as managing HEPPP funded projects and a national grant on Disclosure across universities in Australia. Rita is currently involved as a co-researcher with the Global study on Disability and eLearning.  She manages various support services for students including the Disability Services Unit. Rita has been actively involved in Equity & education for more than 20 years in a range of contexts.

Rita has introduced digital innovations such as (NavigateMe) assisting students to boost their performance and access support across faculties as well as an online self-assessment tool for academic language proficiency.  Rita has taken a systemic approach to interventions and data analysis in equity and student support—using quantitative and qualitative methods to assess the impact of interventions. She has provided information for the Federal Government Higher Education Partnerships and Participation Program (HEPPP), the Academic Board and the UNSW Equity, Diversity and Inclusion Board.


The Australian and New Zealand Student Services Association Inc. (ANZSSA) is a professional association for people with an interest in the role of support services in post secondary education.

For more information, please visit ANZSSA website by


ISANA International Education Association is the representative body for professionals in Australia and New Zealand who work in international student services, advocacy, teaching and policy development in international education.

For more information, please visit the ISANA website at

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