Mr Ron Colley1
1Overseas Students Ombudsman, Canberra, Australia
We will deliver a presentation about the role and function of the VET Student Loans Ombudsman and the Overseas Students Ombudsman. Our poster will incorporate engaging visuals, QR codes linking to interactive content and what we do will be communicated mainly through visuals and a few dot points. The Commonwealth Ombudsman investigates complaints about the administrative actions of Australian Government entities and prescribed private sector organisations. We provide a free service, are independent and impartial and can make recommendations arising out of investigations. Two of our functions directly relate to students.
VET Student Loans Ombudsman
The Australian Government has established the new Vocational Education and Training (VET) Student Loans (VSL) program to replace the VET-FEE-HELP (VFH) scheme that ceased on 31 December 2016. As a part of the new program, a VET Student Loans Ombudsman (VSLO) function is being created within the Office of the Commonwealth Ombudsman to manage and investigate complaints regarding both the VFH scheme and the new VSL program. The VSLO function will commence on 1 July 2017.
Overseas Students Ombudsman
The Overseas Students Ombudsman (OSO) investigates complaints about problems that intending, current or former overseas students may have with private schools, colleges or universities (education providers) in Australia. The OSO also provides information about best practice complaint-handling to help private education providers manage internal complaints effectively. The OSO publishes reports on problems and broader issues in international education identified through investigations.
Ron Colley works for the Commonwealth Ombudsman and is the director of the Ombudsman’s Overseas Student Ombudsman and Postal Industry Ombudsman schemes. With over 40 years in the workforce, Ron draws on his vast experience in marketing, sales and stakeholder engagement in Government, private industry and community organisations, to work with industry to improve the quality of complaints management. Ron is married, lives and works in Melbourne and has family in both Melbourne and Perth.