Challenges and issues related to counselling referral in higher education – the professors’ perspectives

Mr Steven Ng Poh Yaip1, Miss Ada Chung Yee Lin2

1Singapore Management University, , Singapore, Singapore, 2Singapore Management University,, Singapore, Singapore

This phenomenological study analyses the perspectives of professors towards issues related to counselling during their course of work.  It seeks to understand the challenges and difficulties faced by teaching faculty staff with university students in Singapore who might require counselling referral and help.  As an academic teaching staff, the Professor is an important stakeholder in the counselling referral process with the impact to affect the students’ learning and potential in a holistic manner.

12 thematic factors were derived from the results.  Implications arising from the findings, as well as future research possibilities and recommendations to improve the overall counselling process, and ways to ensure collaborative efforts amongst various university department groups were discussed to provide leaders, policy planners, administrators, educators and counselling practitioners with new insights and considerations for future implementation.


Steven Ng is a full-time counsellor with Singapore Management University and a member of its Diversity and Inclusion Committee Board.  He received his teacher training from National Institute of Education, Singapore and possess a Master In Counselling from Monash University.  He is a trained Crisis Responder with National Organisation for Victim Assistance (USA), certified Stress Management Consultant with Institute of Motivational Living (USA) and Job Career Development Coach with Career Planning and Adult Development Network (USA).  Having worked in social service and mental health sector for more than a decade, his working experience focused on education, special needs and counselling.


The Australian and New Zealand Student Services Association Inc. (ANZSSA) is a professional association for people with an interest in the role of support services in post secondary education.

For more information, please visit ANZSSA website by


ISANA International Education Association is the representative body for professionals in Australia and New Zealand who work in international student services, advocacy, teaching and policy development in international education.

For more information, please visit the ISANA website at

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